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Home Healthcare Network: Personalized compassionate home care services

Home Healthcare Network: Personalized compassionate home care services

As the owner of Home Healthcare Network, I am asked almost daily: What should be considered when looking for home healthcare services?

Here are some tips to help in the process of hiring help at home whether you are ill, injured, disabled, recovering from surgery, or simply needing an extra hand.

I would strongly recommend using a reputable agency that hires Registered Care Aides (RCAs) and Registered Nurses to help clients with the activities of daily living. An RCA has completed a community healthcare worker program and is certified and registered to practice in British Columbia. As registered professionals, their work is regulated, meaning they can be reported if they have been found negligent, and that would show on their record. Home Healthcare Network only hires caregivers who qualify under the above requirements and have a clean record.

Home Healthcare Network’s care aides have current first aid and cardiopulmonary resuscitation certification, and are bonded, meaning they have had a clean criminal record check. We are also covered by Work Safe BC, which means you are not liable if anything were to happen to your caregiver while she or he is helping you. People often don’t realize that if they hire someone without that coverage, and that worker is injured on a client’s premises, the client may be liable to pay for medical expenses.

Our clients are completely protected, as we carry all necessary insurance.

At Home Healthcare Network we guarantee consistency in staffing, which means you will have the same caregivers each day, if you book the same days and times each week. We want our clients to develop a trusting relationship with their caregivers, so consistency is of utmost importance. We will also replace a caregiver should your regular caregiver is sick or on holiday.

Since our caregivers have been fully trained, they can help with personal care, post-operative care, companionship, healthy meal preparation and palliative care. Our staff has extensive training in helping clients with various mental and physical disabilities, and can also help with simpler tasks, such as transporting and/or accompanying them to appointments, shopping and doing housekeeping. We can also visit and help loved ones who are in a care facility, by providing companionship and support. Or, if you are leaving for a holiday and have a loved one who needs care at home in your absence, we are happy to provide in-home respite care when you need it.

Since our caregivers often transport our clients, we also require that all workers have a clean driving record.

Home Healthcare Network collaborates with several professionals on the Coast, such as pharmacists, physiotherapists, and Vancouver Coastal Health. We are also a registered provider for Veterans Affairs and ICBC. We can provide care if you have been injured in a car accident and have been granted home care services. In most cases, we invoice ICBC directly and co-ordinate with your case manager, so you do not have to pay up front.

If you have private insurance, there is also a good chance you could be reimbursed for our services. Always speak with your financial adviser to see if home healthcare hours can be a deduction for you.

Consequently, we are happy to provide our clients with an account statement at the end of each year, so clients can use their receipts as a tax deduction or for their insurance provider.

I started this agency just over eight years ago after being involved in a serious car accident in 2007, which resulted in two major surgeries. I received home care for about two years and was unhappy with the service I was getting.  I prayed that I could become well enough to be able to start my own agency, which I did in early 2010, and which why this is so dear to my heart. I have also watched my grandparents suffer, as my grandmother had dementia, but no support. Providing help to people who need it feels, in a way, that some good came out of those very difficult situations.

Home Healthcare Network strives to be the leader in home healthcare on the Sunshine Coast. We will always treat you and your loved ones with compassion, kindness and dignity, while ensuring safety and well being. Our commitment is to always exceed your

– Caroline Gagne,
CEO, 604-740-1993
Home Healthcare Network

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